Learn More About Bringing Your Health Information Together
Linking My Account
How does MyNM know where I have been seen before, or where I have other health data?
Why doesn't the organization I want to link to show up in the search results?
What happens after I link my account to another healthcare organization?
- Allergies
- Health Issues
- Implants
- Medications
- Messages
- Test Results
- Appointments and Visits
- Care Team
- Insurance
When you see this icon , the information is coming from an outside organization. Tap the symbol on a mobile device or hover over the symbol on a desktop to see where the information is coming from.
Sometimes, a reverse link from the other healthcare organization to your MyNM account is also created, depending on this organization's and the other organization's settings.
Can I access this information on both the mobile app and the website?
Can I stop seeing information from an organization I’ve linked?
What happens to my data when I unlink an organization?
I can see other people’s information (e.g. my child) at a different organization. When my accounts are linked, can I also see that information here?
How is my information protected?
Common Questions
What if I do not recognize an organization that appears on my list of accounts?
What do I do if I believe there is a mistake in the information I see?
- A clinic might use a name that is different from the name of the organization that owns the clinic.
- An organization where you were seen a long time ago might have changed its name since the last time you were seen there.
Can my doctor see the external data that I link?
What do the notification bubbles mean in the Other Providers section of the home page?
You have notifications available at the linked organization. Red notification bubbles appear only if you have an active account at the linked organization. You can jump directly into your active linked accounts by clicking the icon for that organization. When you click a linked organization’s icon, your account at that organization opens in a new browser window or tab.
You do not have an active account at the linked organization. You can still see your medications, allergies, and health issues that are documented at the linked organization. If you want to create an account with the linked organization to have access to other features or information, such as test results, messaging, scheduling, and appointments, visit the patient portal website of the linked organization or ask your provider at the linked organization how you can get signed up.
There was an error while retrieving your information from the linked organization. Please try again later. If the problem persists, contact the associated organization.
How do I verify my account at another organization?
- You might not have that information documented at the linked healthcare organization.
- If the same information is in your record at the linked organization and here, it is not marked with the symbol.
- The linked organization might not allow patients to view that information. The information from the linked organization that you see in MyNM depends on what that organization allows you to see in your account with them. Sometimes, you might be unable to view your test results as expected because:
- You might not have an active account at the linked healthcare organization.
- The Show field at the top of the test results page allows you to show test results from all organizations (this is the default setting). You may use the dropdown list to show test results coming only from a single organization.
- The linked organization might not release all or any test results. In this case, test results you can’t see through the other organization’s portal will also not appear in your MyNM.
Why do I need to manually update my data for some organizations?
- If you do not see options to message your providers from a linked organization, you might not have an active account at the linked organization.
- You must be using a web browser (not the MyNM Mobile app) to message providers from other organizations in your account.
- Messaging might be a feature this organization does not use. If you have sent messages through the linked organization’s portal in the past, you might have to log in to your account at the linked organization to access this feature.
- If you don’t see the provider on the list of available providers to message, that provider or organization might not allow messaging.